Need help with a payment?
Email flexedonthem@gmail.com with your purchase ID and a short description of the problem. You can find your purchases in your account. Do not send your card number, security code or password.
Requesting a refund
Contact us about a duplicate charge, a payment error or a problem receiving your placement. We review requests against the payment and service records. Being outflexed does not automatically qualify a purchase for a refund: you paid for ranked placement, which can change at any time. Your rights under applicable law still apply.
If a payment completes after you withdraw public participation, we keep it private and flag it for review.
How refunds affect your total
A completed refund reduces the amount that counts toward your rank. For a new $120 flex, a $20 refund leaves $100 counting toward your total; a full refund removes the entire $120. Amounts under dispute may be held out of the rankings while the dispute is resolved.
Hide your profile for free
Open your account, choose βRemove public profile,β and confirm. Your profile leaves the rankings, and the next eligible profile takes its place. Pages already open update on their next refresh.
Hiding your profile does not automatically refund purchases. To request account deletion as well, use the deletion option in your account. Private payment records may still need to be retained.